Privacy Policy

1. Introduction

Welcome to Fluencr (“we,” “our,” or “us”). Fluencr is operated by Fluencr Technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform at fluencr.in (the “Platform”).
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, phone number, and password when you create an account.
Profile Information: Social media handles, follower counts, niche/category, bio, profile photo, portfolio links, and audience demographics.
Campaign Information: Campaign details, goals, budgets, requirements, and brand assets uploaded by brands.
Payment Information: Billing details processed securely through our payment partner Razorpay. We do not store your full card details on our servers.
Communications: Messages, support requests, and feedback you send to us.

2.2 Information Collected Automatically
Usage Data: Pages viewed, features used, time spent on the Platform, and interaction patterns.
Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
Log Data: IP address, access times, referring URLs, and error logs.
Cookies & Tracking: We use cookies and similar technologies to enhance your experience and gather analytics. See Section 7 for details.

3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Platform.
Facilitate connections between influencers and brands, including sharing contact information upon campaign application.
Process subscriptions and payments.
Personalize your experience, including campaign recommendations.
Send transactional emails such as application confirmations and account updates.
Send promotional communications (you can opt out at any time).
Monitor usage patterns and improve the Platform’s features and performance.
Detect, prevent, and address fraud, abuse, or security issues.
Comply with legal obligations.

4. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
Between Users: When an influencer applies to a campaign, both the influencer and brand receive each other’s contact details (email, social handles) to facilitate direct communication.
Service Providers: We share data with third-party vendors who help us operate the Platform, including hosting (Vercel), authentication (Firebase), payment processing (Razorpay), and analytics providers.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes or enforcing agreements).

6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies
We use the following types of cookies:
Essential Cookies: Required for the Platform to function, such as session management and authentication.
Analytics Cookies: Help us understand how users interact with the Platform to improve performance and features.
Preference Cookies: Remember your settings and preferences for a better experience.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Portability: Request your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at privacy@fluencr.in.

9. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or a notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@fluencr.in
Website: fluencr.in